​SKILLS Unlimited Staffing

Resource Specialist


Non-profit organization is looking for a temporary resource specialist to assist customers in enrolling in the Marketplace. The assignment will start immediately and run through December 31st.


Pay: $15 an hour

Hours: 8:00-4:30, Monday through Friday

Remote

Temporary

DUTIES:

  • Maintain expertise in eligibility, enrollment and program specifications for qualified health plans (QHPs) and insurance affordability programs, and \conduct public education activities to raise awareness about the Marketplace.
  • Must inform consumer about the full range of QHP options and insurance affordability programs for which they may be eligible, which includes: providing consumer with fair, accurate, and impartial information that assists them with submitting a Marketplace eligibility application; clarifying the distinctions among health coverage options, including QHPs; and helping them make informed decisions during the health coverage selection process.
  • Coordinate communication between various components of the AR Medicaid program.
  • Maintain comprehensive knowledge of specialty area, pertinent organizations and health care environment. Knowledge should include information regarding: contract, contract deliverables, policies and procedures, resources available, current research and reports, trends, etc.
  • Responsible for the resolution of customer/client requests including research, referral, policy review, revision and development, documentation and follow up in accordance with established policy/procedures.
  • Communicate effectively with customers and/or recipients. Develop and maintain working relationships as necessary to meet contract deliverables of specialty area project.
  • Act as a resource to internal and external customers for information pertaining to specialty area focus.
  • Understand and utilize project-tracking database to document and monitor services/activities provided and to compile a comprehensive database of activity. Maintain accurate statistical data to meet contractual and other reporting requirements.
  • Coordinate the timely collection and data entry of all required documentation.
  • Work with Information Technology department to coordinate system developments and customizations.
  • Assist in the creation and maintenance of necessary reports/documents to track and report project information. Prepare ad hoc reports and/or statistics as directed.
  • Monitor specific items within the area of focus, provide recommendations/feedback to external customers for quality improvement and follow through for compliance of recommendations for improvement.
  • Assist in the development, production, maintenance and delivery of educational materials/activities.
  • Adhere to format, content and style guidelines, giving consideration to usability and ensuring accuracy, consistency, and quality.


EDUCATION
High School Diploma or Equivalent

EXPERIENCE

  • Two years' experience within the healthcare arena and customer relations
  • Thorough understanding of Behavioral and Mental Health (preferred)


INTERNET REQUIREMENTS

  • Reliable, high-speed wireless internet service (WiFi)
  • An upload speed of at least 2Mbps is required to support software functionality


SKILLS:

  • Must possess intermediate level computer skills (Excel, Word, Power Point and Outlook)
  • Type 50 wpm
  • Exceptional skills in business English and spelling
  • Ability to maintain confidentiality
  • Strong oral and written communication skills
  • Customer service
  • Ability to meet deadlines
  • Attention to detail
  • Ability to relate professionally and positively with staff, business partners, customers, constituents, beneficiaries and the public
  • Ability to multitask
  • Ability to prioritize
  • Strong organizational skills
  • Problem solving skills
  • Professionalism
  • Project management skills
  • Ability to read, interpret and apply laws, rules and regulations
  • Knowledge of quality improvement processes and techniques
  • Time management skills
  • Ability to work overtime as needed